On the Job, But Not the Org Chart: Leading from a Position New to Your Library, by Rana Hutchinson Salzmann

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As of this writing, I’m approaching the end of my first decade in librarianship. Yikes! How did that happen? I’d earned an MA in English and taught at local community colleges for a few semesters, but then I started library school in 2004. Like most of us, I took one “Library and Info Center Management” class during my library science graduate program. I can honestly say I don’t remember much from that elective. Still, I’ve spent almost ten years managing libraries of one sort or another so I want to offer a few thoughts about a scenario they didn’t cover in that management class – what to do when you find yourself in uncharted organizational territory – in a position that is brand new to your library?

Act 1: Department head at a small suburban public library

Fresh out of library school, I took a job as a department head at a small public library. The job description added electronic services responsibilities (meaning website, database, and IT liaison tasks) to the more traditional adult services department head role. I came in after the retirement of a long-serving department head and supervised full and part-time staff who were more than 20 years my senior.

From day one, I knew that tackling the age/experience issue would be key to my happiness at work. Not only was I new to this library, I was new to the field! I will admit to some trepidation as I knew it would be challenging to fill the shoes of my predecessor. Fortunately, I worked for a strong director who helped me get my footing while my department adjusted. The director was convinced that the department could do more to support the changing mission of the library and gave me opportunities to excel and flex my management muscle. I was excited to realize I wasn’t expected to fill anyone’s shoes, but to be a new kind of department head altogether.

Management textbooks will tell you that matching your department’s goals to the larger library mission is key. When you’re in new organizational territory, you need a strong guide. If you don’t have one (like your director or other immediate supervisor) in your library, find a mentor in your library association, from your library school faculty, or in a neighboring library.  

Act 2: Manager of a specialized research library at a nonprofit professional association

Everyone likes to say that librarians wear many hats. Here, I began as a traditional solo librarian within a research department, simply replacing an incumbent. Then, due to staffing changes and budget realignments, my role shifted. I remained library manager but also took on education/content development and conference planning responsibilities in another department. Finally, I ensconced myself within the IT department, adding content strategy and taxonomy to my portfolio of responsibilities. In my last years at that position, I championed an initiative that brought publications, research, education, and IT staff together to promote our association’s publications. We streamlined processes, launched an e-book publishing program, and made the case to hire new staff. In the end, I wrote my own job description and became the Manager of Content Strategy.

In a special library where you are the only MLS-holder, management is about seizing opportunities to market librarianship to non-librarians. I found success because I found moments to argue for the centrality of information management to the visibility of the organization. I got outside the library silo and looked for places to say “hey, the library can do this!” Note: If the library function is in the wrong department or silo in your organization, argue to move it (and yourself) where it can be best supported.

Act 3: Director of the library and IT at a small graduate theological school

Today, I find myself almost 18 months into directing a library that supports a graduate program that teaches our students to become community activists and liberal ministers. Once again, I came in after the retirement of a long-serving, beloved incumbent. And once again, the job description added IT responsibilities to a more traditional library director role.

As part of my orientation into this intimate academic community, I was asked to audit one semester of the first-year seminar, following along and learning with our newest students. That immersion experience (while unexpected!) was invaluable in helping me understand the environment. I saw teaching and learning in action and became familiar with the mission of the school by assuming the role of a student.

I like to say I am an information strategy ninja or maybe a chameleon: in order to lead effectively I have taken on new roles and worn the proverbial many hats. However, clarity is important as you take on new roles and manage people’s expectations. (During the first year on the job, I’m pretty sure I was called on to articulate my new role several times per week as everyone learned where to place me on the org chart.) Success in this kind of environment is a balancing act of adapting to your setting without losing sight of your (or your department’s) central goals and convictions.

Conclusion

We all know that change is difficult. Librarianship itself is a field in transition. Don’t be afraid to argue for a more central role for library and information services within your organization.  Find the right place on the organizational chart for you and your library. Take a deep breath and take a look around. You can find ways to manage change from wherever you fall on the organization chart.

Rana Hutchinson Salzmann, M.A., M.L.S., is the Director of Library and IT at Meadville Lombard Theological School (Unitarian Universalist) in Chicago. Rana is a librarian by training and information/ organizational strategist by vocation. She has worked in public, special/non-profit, and academic library management for nearly ten years and loves geeking out about new things that can benefit her library. Rana is all about: open government initiatives, copyright, community informatics, taxonomy, content strategy, grant writing, and management strategies to remove roadblocks and allow her staff to excel. 

Embracing Librarianship, Warts and All: My ENY/ACRL Keynote

Note: This is as close as I can come to recreating the keynote I gave at the annual conference of the Eastern New York chapter of the Association of College and Research Libraries (ENY/ACRL). This post is based on my notes and my memories of what I said, and is not an exact transcript. In a couple of cases, I've removed references to specific people and things that were part of the conference in the interests of making it more blog-y. I want to thank the organizing committee in general for giving me this opportunity, and Emily Thompson and Tarida Anantachai in particular for all their help.

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Before I get into my talk, I need to make a confession. The first thing I did after the organizing committee approached me and I said yes to giving this keynote... the first thing I did was to freak out.

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On an intellectual level, I got it. The theme of this conference ("Building Supportive Organization Cultures in Libraries," or more colloquially: "Librarians helping librarians.") is one of the driving forces in my professional life and it’s the reason I started blogging in the first place. But there’s still something a bit overwhelming about having your passion recognized. I've spent so much time kicking and screaming and shaking my fist at the profession, that when the world finally turned around and started paying attention, it was a moment of "Oh, [expletive deleted]!"

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I know it’s supposed to be bad form to share fears and insecurities about public speaking in an actual talk, but it feeds into the actual theme of my talk: owning that I’m human.

I’m not exaggerating, however. Letters to a Young Librarian has always felt like me shaking my fist at “the man.” Forget about how weird I feel now that I’m an administrator and therefore kind of “the man” myself, I wasn’t in charge of much of anything back when I started writing. So let me tell you about what led to the birth of my blog and why I’m so passionate about the theme of this conference. 

The first thing was that I finally, after years of meaning to, got around to reading Letters to a Young Poet by Rilke. If you’ve never read it, I can’t recommend it highly enough. Ours is a creative profession, and anyone who is creative for a living needs to read this book. Next, I read something about a woman who started a blog that turned into her career, and I realize now that it planted a seed for me. 

Shortly after reading those two things, I was supervising a library science graduate student in his culminating experience - kind of a cross between an internship and a research project. I asked him one day about how his classes were going, as I often did, and this time he started complaining about having to learn an outdated piece of technology. It turned out it was a piece of tech I’d complained about when I was learning it a decade prior, and it had been outdated even then. I brought that conversation up with some coworkers over lunch later that week, and found out that library hand - the specific kind of handwriting librarians used for cards in the card catalog - had been taught in graduate programs as late as the thirties despite the invention and proliferation of typewriters. We were still teaching it, "just in case." Outdated curricula was not unheard of, in other words.

And that's when I got angry.

And that's when I started writing.

Something else has been making me angry lately, which brings me to my real topic today of owning our mistakes. That’s this: there are so many talented librarians who feel they don’t belong.

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I want to backtrack again for a moment and talk about my path to librarianship.

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I left college with a bachelor of arts in american history. I know that my liberal arts background prepared me better than almost any other experience for this profession. However, at the time, I had no idea what to do with my life. I bounced around to different jobs - residence counselor for an autistic teenager, bookstore clerk, assistant manager of a Roy Rogers, secretary… The last one was particularly miserable, and I realized I needed to find an actual direction. So I took one of those much maligned career aptitude tests. I don't know why those tests are so eschewed, because it worked for me. I don’t remember much about the test, but I do remember that librarianship was the top result. And it made so much sense. There was the fact that my favorite job I’d ever had was at that bookstore, mostly because of the kind of people who came into that store. Also, my godmother was a librarian and loved it. Finally, and I don't talk about this publicly very often, my very first kiss happened in my hometown public library. I’m not one to believe in fate, but there was a definite constellation of events that took the shape of me becoming a librarian. 

One important thing to note, though: I’d never worked in a library a day in my life before I applied to library science graduate programs. 

Obviously that didn’t get in my way, not too much anyway, but that’s a story for another time. I’m telling you all of this to express that when I was the new kid, it took me a while to feel situated as well.

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I sometimes have a hard time believing I’ve been at this librarian thing for twelve years now, because I still remember how it took me a long time in my first professional position to be able to trust myself, even though my boss and coworkers seemed to trust me well before that.

The thing is, there are still sometimes when I feel like I’m playing a game of “fake it til you make it.”

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I’ve struggled with this feeling off and on throughout my entire career, truth be told. And I’m far from being the only one. Meredith Farkas wrote about it recently, too. If you don’t recognize that name, she writes a blog called Information Wants to be Free. Great stuff, that blog. Anyway, she recently wrote about her struggles with “gut churn” (a concept she got from Jad Abumrad's keynote at ACRL this year).

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"Gut churn" can loosely be defined as the specific way your stomach hurts when you try something new and scary. The whole post, which is titled “True confessions”, is worth your time. But one passage resonated with me:

"There are people who say they admire me. I’ve always been uncomfortable with that because I don’t think I deserve it. I’m also uncomfortable because I worry that it creates this false expert vs. novice dichotomy that might make them think they can’t achieve what I have. Anyone can do what I’ve done."

I don’t know if I agree that anyone can do what Meredith has done or what I’ve done or what any publicly successful librarian has done, but I do agree that most anybody can have career success. I’ll explain the caveat of “most” below, since I don’t want to lose the current point - the “false expert vs. novice” point. I’ve spent a lot of time thinking about why this is, why we have this false dichotomy. One thing I think might be contributing is rampant perfectionism. Between photoshop, romantic comedies, bootstrap myths, and a few other forces in our culture, we really do think we have to be perfect. I’m not immune to this feeling which, if left to fester, can lead to self-doubt and feelings of vulnerability and eventually shame.

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I can feel you shifting uncomfortably even if I can't see you. And I get it. Talking about shame, and it’s partner vulnerability, in a professional context feels taboo. But if we’re going to get to the heart of why so many people joining this profession or taking new steps in the field are feeling so alienated and out of place, then we need to talk about the emotions.

And to do this, I’m going to borrow wholesale from the work of someone who researched this stuff for years: Brené Brown. You may know that name because she’s given two hugely popular TedX talks or because she sometimes gets to hang out with Oprah Winfrey.

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I feel the need to explain that I’m not a member of the cult of Oprah, so I’m glad I didn’t let Brown’s association with Oprah stop me because I’ve come to embrace Brown's work. Her definition of shame has stuck with me and it is integral to my thoughts on helping other librarians: “shame is really easily understood as the fear of disconnection: Is there something about me that, if other people know it or see it, that won’t be worthy of connection?” Let that sink in for a moment. Something that won’t be worthy of connection in this hyper-connected world? And yet we all know this feeling, this “I’m not good enough” feeling.

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I wasn’t sure if Stuart Smalley, a Saturday Night Live character portrayed by Senator Al Franken in the 90s, would work as a joke for everyone in the audience. For those of you who don’t know, the joke was a show about self affirmation and Stuart was known for saying “I’m good enough. I’m smart enough. And doggone it, people like me.”

I want to share a few more Brene Brown quotes with you before I go on. I’m sharing them because they are the things I hold to me when I’m feeling small and scared and vulnerable and weak.

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I think these quotes might help you, too. Brown says “This is the world we live in. We live in a vulnerable world.” She also says “Vulnerability is not weakness.” and, more to the point of my discussion, “vulnerability is the birthplace of innovation, creativity, and change.”

This leads me to my main point. If we want innovation and progress and new strong leaders, we have to support vulnerability and we have to stop stigmatizing mistakes.

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Okay, I already brought one non-librarian into the mix. Next I want to talk to you about Joi Ito. Ito is the director of the MIT Media Lab and is seen by many as a guru of innovation. He was interviewed a while back by Wired Magazine, and through the course of that piece, Ito ended up giving some rules of innovation. (My thoughts are in parenthesis, but the list otherwise comes straight from the article linked above.)

1. Resilience instead of strength, which means you want to yield and allow failure and you bounce back instead of trying to resist failure. (I printed out "resilience instead of strength" typed in a pretty font and put it on the bulletin board behind my desk so I see it every day and it reminds me.)
2. You pull instead of push. That means you pull the resources from the network as you need them, as opposed to centrally stocking them and controlling them. (This is just as much about personnel and time as it is about money or physical resources.)
3. You want to take risk instead of focusing on safety. (No explanation necessary.)
4. You want to focus on the system instead of objects. (This is especially important in libraries. We’ve got to remember that it - whatever "it" is - may not look like what we expect.)
5. You want to have good compasses not maps. (It’s the future of libraries - and no, don’t worry, I’m not a library futurist - so there’s no way to know for sure what the future will look like.)
6. You want to work on practice instead of theory. Because sometimes you don’t know why it works, but what is important is that it is working, not that you have some theory around it. (This is another nother one that doesn’t need explanation.)
7. It's disobedience instead of compliance. You don’t get a Nobel Prize for doing what you are told. Too much of school is about obedience, we should really be celebrating disobedience. (I feel the need to add “within reason,” of course - I’m an administrator after all)
8. It’s the crowd instead of experts. (Odd for me to advocate this as I stand here giving a keynote, stand here being presented as some kind of expert.)
9. It’s a focus on learning instead of education. (Education too often is seen as having an end point, but learning is lifelong. Preaching to the converted by saying that to a room full of librarians taking time to travel to a conference, I know, but still, it needs to be said.)

Now it’s time for me to make another confession: even though these rules are a huge inspiration for me, I still have a hard time with letting go. The safety of doing things that we know work, even if new things might work better, is a bit of a siren song. The thing is, though, security is an illusion. Safety is an illusion. Colleges close. People get laid off. Budgets get slashed. With the current climate, whether we want to admit it or not, we all live in a state of precarity.

PRECARITY:

n. a condition of existence without predictability or security, affecting material or psychological welfare.

I had this discussion recently with my friend Jake Berg, the author of the blog Beerbrarian and one of my librarian heroes and peer mentors. His response cracked me up. He told me to shut up with my Buddhism talk.

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And this is the point where I break one of those unspoken and mostly sound rules for talks like this - I’m going to talk to you a bit about my religion. I’m a practicing Buddhist, but I’m not going to start proselytizing. A lot of people adopt aspects of Buddhism as a life philosophy and I want to teach you a small part of it that helps me more than any other when I’m feeling like I don’t belong. Buddhism teaches us that attachment is the source of all suffering. More pertinent to this discussion is that our attachment to some image of who we are supposed to be as librarians and as professionals, some impossibly perfect image, will cause us suffering and pain and shame. But being who we are, and allowing the mistakes to happen, will lessen that. It’s not a surprise that I’ve seen Ito’s rules of innovation described in terms of eastern philosophies. His ideas sound very Buddhist to me.

I’m going to give you some practical ways to apply my ideas in just a moment, but I want to share two caveats first:

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First, we need to be careful not to confuse feeling out of our depths - which is something that goes away with time and effort and support - with impostor syndrome, which is a whole other thing. It’s a bit lighthearted, that image, to be used to introduce something so important. Sometimes you have to laugh at things, regardless. Anyway, impostor syndrome is feeling like you don’t know what you’re doing and like you don’t belong even when you do. Also, it is way more prevalent among minorities and women than anywhere else. There are lots of good resources available on this topic, but I recommend starting with Alicia Liu's piece: "You Don't Have Impostor Syndrome, And Neither Do I Anymore." Another well written consideration of the topic is Cate Huston's "The Trouble with Imposters," which has this perfect definition of Impostor Syndrome: “faced with a hostile and discriminatory environment, one we are unwelcome in, our perception of our skills, our chances, and our abilities to succeed - change and suffer.” It's also important to be on the look out for the Dunning-Kruger effect which is when people are super confident in their skills but have no basis for that confidence.

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Second, and more importantly, is the reason I said “most” earlier. All of us need to be careful of our own privilege. The drawing above this paragraph is the first panel of an amazing comic by Jamie Kapp that explains one kind of privilege, the kind that is afforded to Caucasians. Like me. Really, I look the part of a librarian - white, female, middle class, middle age - and that gives me access and opportunities I might not have otherwise. It gives me access to the biggest privilege of all: the privilege of making mistakes. Your mileage may vary, of course, but if you don’t know what I’m talking about, I suggest you do some reading. (John Scalzi's "Straight White Male: The Lowest Difficulty Setting There Is" and Peggy McIntosh's "White Privilege: Unpacking the Invisible Backpack" are good places to start, but go further. Learn about ableism and ageism and transphobia.) The next thing to do after that, to be frank, is to check your privilege.

Now I know this is a bit longer than what you're used to reading on LtaYL, so I’m going to wrap this up soon. I’ve beaten the drum and have set out a call to action to you all, so I want to tell you how to move forward.

First, to my fellow managers and administrators, reward sticktoitiveness. There’s all sorts research into the importance of grit and perseverance in the attainment of long term goals, and librarianship is definitely a long game. Mistakes are going to happen, but we need to keep going when we make mistakes and we need our staffs to keep going when they make mistakes. We need them to learn from their mistakes, too. So reward that gumption. So long as it doesn’t cross over into stubbornness.

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Second, to my fellow experienced librarians and other library professionals, be honest about your mistakes. Most of us were new professionals well before social media was a thing so our early career mistakes weren’t going to be on such broad display. I know we’re all so eager to share our successes, but like in high school math class, we need to be willing to show our work and the mistakes we make along the way.

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Finally, to those of you who are new to the field: be patient.

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And that leads me to my favorite quote from the book that inspired the name of my blog:

“Be patient toward all that is unsolved in your heart and try to love the questions themselves, like locked rooms and like books that are now written in a very foreign tongue. Do not now seek the answers, which cannot be given you because you would not be able to live them. And the point is, to live everything. Live the questions now. Perhaps you will then gradually, without noticing it, live along some distant day into the answer.”

~Ranier Maria Rilke, Letters to a Young Poet

Thank you.

Gone Fishin': Be Back Next Week

I'm goin' fishin' (well, to a conference, actually), but I promise I'll be back next week.

All In: Getting the Most Out of the ACRL Immersion Program, by Carolyn Ciesla

When I was in college, one of the seven (shush) majors I had over those four years was education. I wanted to teach… maybe theatre, probably English, definitely not math. This major lasted about two months, but then my advisor told me that – despite changing majors so many times – I had enough credits to cobble together a degree. I left college and went off on the long path that eventually led to librarianship. But I never forgot teaching, and looked for chances in every job to do just that. Sometimes it was leading beginning computer skills classes to a group of senior public library users and others it was just walking a single person through the genealogy database.

Two years ago, I had the opportunity to join a community college as a teaching librarian; it was a job that seemed ready-made for me! Additional changes in library staffing meant that six months after I started, I was in charge of the instruction and information literacy program. Me. Who never actually got that education degree.

So.

Let’s all imagine that feeling of panic I had.

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Yep. Just like that.

I couldn’t go back to school and get the degree, and I couldn’t cram a BA into six weeks, so I did the next best thing: I applied for the ACRL Immersion Program. I’m writing for LtaYL to tell you that if your job involves instruction, you should apply, too. Immediately. [Editor’s Note: I had a Masters in Education before I went, but I still applied to the program and attended. Got so much out of it.]

The Immersion site tells you all about the nuts and bolts of the program. I’ll fill in the blanks.

• Prepare to work

This week is INTENSE. The idea of immersion – submerging yourself entirely into this world of info lit instruction – is real. You will live, sleep, and eat instruction. Days are long, and I and most of the members of my cohort worked every night.

• Prepare to learn

here is SO MUCH that it often feels like too much. But if you are anything like me, it was invigorating. Yes, your brain will feel like mush. Yes, you may forget your first name and how to drink from a cup. But every day there will be a moment when you look around and realize that you are being taught by the best in library instruction, and you are surrounded by smart, funny, courageous colleagues who share the same passion. That is an unbelievable feeling.

• Prepare to bond

After you prepare your body (for the lack of sleep) and your mind (for the instruction fire hose), prepare your heart. Look, I’m not a cheesy, touchy-feely kind of person, but I have to stress the importance of opening yourself up to connecting with your fellow Immersioners (Immersives?). In many ways, Immersion is like sleepaway camp. Immersion is divided into two factions groups: Teaching Track and Program Track. The Teaching Track tends to have more participants. I was in the Program Track, and it was a much smaller cohort. The two groups do come together frequently in joint sessions, but for the most part, you’re spending 12 hours days with same folks, staring at their faces, listening to them talk, and reading their work. Is it possible to get through Immersion without making a single friend? To just show up, eat your meals with a book, participate in the exercises willingly, and retreat alone to your room every evening? Absolutely. I’m pretty sure there were more than a few people who did that during my stay. However, to do so would be to miss out on the amazing connections to be made, connections that – I have a hunch – last well beyond that week.

I can easily say – above graduate school, above all the books and articles studied, above the countless ALA meetings and webinars and conferences – that the ACRL Immersion experience is the best thing I’ve done as a librarian. It’s made me better at my job by providing tools and knowledge I needed, confidence I was lacking, and one of the strongest support systems I’ve found. Apply for Immersion. You won’t regret it.

Carolyn Ciesla is an instruction librarian at a community college in the Chicago suburbs. She writes about everything but librarianship on Twitter as @papersquared. She's also one-half of the dynamic duo behind the Bellwether Friends podcast.

Welcome to Our World

We're wearing goofy hats this week - exams week - for comedy relief for students. #librarylife #librarydirectorlife pic.twitter.com/Q55sBbBtS6

— Jessica Olin (@olinj) April 29, 2015

I have this theory about libraries and students who are under-prepared and/or who learn differently (catch all phrase for learning disabilities, ADHD/ADD, autism spectrum, etc.): the library represents academic pursuits and things that make them struggle. It is so important to remember that we have patrons who struggle with the things we assume users can do easily. We've made our lives in the library, but it can be intimidating to others. We libr* types need to do something about that. As for me, one of the things I try to do wherever I'm working is to make the library more welcoming. We all have students who learn differently and who aren't as prepared. Besides, even if your patrons aren't under-prepared or learning disabled, it never hurts to enhance your relationship with the members of your community.

That relationship building and enhancing is something we're trying to do at my library, and towards that end we spent the entirety of a monthly staff meeting brainstorming and hashing out different ways to make our library more welcoming to students. That's why that picture above happened: one of the ideas was for all staff members to dress for a theme of some sort, like goofy hats. And so, once I determined that everyone was comfortable with the idea of the hats, we picked a week and went with it. Wow did it work. So many stressed out students would see me in my witch hat or my tiara, or the reference librarian in her pith helmet, and burst into laughter. At one point a colleague in another department said something like, "You should advertise that you're doing it. Otherwise people will think you're just being silly." My response: "But we are just being silly. That's the point." The best part? People in other departments around campus wanted to join in the next time we do this!

Other ideas we have for the future or that we have put into action:

• Student art exhibited in the library, either temporarily or permanently.
• Coffee bar at night during exams.
• Giving student groups the opportunity to design and put up book displays in the library.
• A library sponsored essay contest that ties into an existing celebration of student scholarship.

I want to bring this post back to where I started, so I can explain how I got from students who learn differently to the goofy hat brigade: it's about how our buildings make our students and patrons feel. If a member of the community is intimidated - for whatever reason - they are never going to come into our buildings and we won't have a chance to help them. However, if we make them laugh and show our human sides, it's going to help our patrons relax. If they are more relaxed, they'll be more likely to come in to our buildings to ask for our help... and that's where we can do our work.

We have other ideas for building the library's relationship with faculty, but I'm curious what you all are doing to build relationships with any of your stakeholders/segments of your community. And be warned: if you share your ideas here, I may end up stealing/borrowing them.

Just for Fun: The Squirrel of my Dreams

@olinj Oh! I meant to tell you. I saw a squirrel stop mid-run to scratch his (her?) armpit and, uh, thought of you. Jeez. That sounds bad.

— carolyn ciesla (@papersquared) August 26, 2013

How can it be that I've been writing this blog for almost four years now, and yet I've never written a post about squirrels? I recently counted, and something like 15% of my favorites on Twitter are about squirrels - the above from Carolyn is just one example.

And I've got to be honest: I'm not exactly sure what it is about squirrels that makes me love them so. I mean, I know they are solidly pests when it comes to gardening, children, and even city living. Also, I acknowledge that they really are rodents. Or, as Carrie Bradshaw would put it, "A squirrel is just a rat with a cuter outfit."

But also, they are badass:

Sweet: 

And hilarious:

Finally, there's the fact that they are so much among us as "a morally significant member of the urban community." According to a recent-ish article, squirrels were intended to help Americans gain an appreciation of nature. 

Really, when you think about it, I'm not weird for liking squirrels. Anybody who doesn't like squirrels is the weird one.

Mistakes Happne

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Today is another post where I'm not sure I have advice so much as questions, but it's been on my mind a lot lately so I want to share. You see, I've been thinking a lot about change and innovation. Mostly my thoughts have centered on how it's a messy messy process. But also, I've been considering how innovation intersects with impostor syndrome. This idea is at the heart of a keynote I'll be giving later this month, a keynote I'm still writing. So here I am writing a blog post about it since I needed something for today and since I think best when typing.

Idea #1: Mistakes Happen
Everyone makes mistakes. Everyone. This isn't just lip service here, either. I have made plenty of mistakes myself. There are the small ones like the blog I tried to start at my last institution that was all book reviews by people associated with that school and geared towards people associated with that school. I think I got about 4 posts before the blog died. Then there are big ones, like my ill-fated step outside of librarianship. I try my darnedest to learn from all my mistakes, but the best thing I learned is that there is no avoiding them.

Idea #2: Innovation Means Mistakes
I don't mean innovation as a buzzword. I don't mean innovation for innovation's sake. What I'm talking about here is the constant but purposeful drive to improve and grow and reach. The Wright Brothers were famous mistake makers. As was Edison. How about Einstein's math skills? Or Temple Grandin? Famous innovators, all. Mistake makers, all.

Idea #3: Being New Means Mistakes
Something I try to convince new staff members of is that we expect them to make mistakes. It's not that we don't think they are smart enough or capable or hardworking, it's just that there's a learning curve. Always. Even if you're just starting at a new library after decades as a librarian, you still have to learn the culture. But I know I've had problems with feeling like I'm faking it, even though I have a mentee of my own.

Idea #4: We Have to Make Mistakes Less Scary
This is the part where I'm kind of stumped. I know that it helps me to keep a Joi Ito quote, "Resilience over strength," in mind. But I've had years of experience to teach me how to bounce back from mistakes. I was a lot less secure about it when I was new to the field. I believe those of us who have been in our fields longer need to be more forthcoming about our mistakes. I've also got some thoughts about rewarding smart mistakes, but those aren't as fully-formed.

Does this make sense? Does it at least make more sense than Madam Cur-catie up there? What do you all think? I'd really love to hear from people, either here or on Twitter or even via email, on the subject of supporting people as they learn and make mistakes.


And, for the record, the typo in the title is on purpose. Inspired by one of my favorite hashtags.